FAQ

About Our Products

What makes Good Kin different from other probiotics I've tried?

Good Kin uses a unique "Seed & Feed" approach - we don't just add bacteria, we give them what they need to survive and multiply. Our formula includes:

  • Vaginal-specific strains (including L. crispatus, the gold standard strain found in 60-70% of healthy vaginas)
  • Targeted prebiotics (XOS) that feed beneficial bacteria without feeding yeast
  • Lactoferrin to support your natural defenses
  • Vitamin D3 for immune function

Most probiotics contain gut strains that don't colonize the vagina, or they add bacteria without the food (prebiotics) they need to survive, which is why you may not have seen results before.

How is this different from taking a regular probiotic?

Good Kin is specifically formulated for vaginal health with strains that naturally live in a healthy vagina. Regular probiotics contain gut strains (like L. acidophilus) that aren't designed to colonize vaginal tissue. Think of it this way: you wouldn't use a skin cream to treat a stomach issue - different areas need different solutions.

How long until I see results?

Most women notice improvements within 2-4 weeks, though some see changes in as little as a few days. For long-term colonization and lasting results, we recommend taking Good Kin consistently for 8-12 weeks. Remember, you're rebuilding your vaginal microbiome, not just masking symptoms - real change takes a bit of time.

Can I take Good Kin if I'm using estrogen cream or HRT?

Yes! Good Kin actually works beautifully alongside vaginal estrogen or HRT. Estrogen helps produce the glycogen that feeds beneficial bacteria, while Good Kin provides the bacteria themselves plus the prebiotics they need. Together, they address the hormone-microbiome connection from both angles. Always check with your healthcare provider if you have specific concerns.

Won't the prebiotics feed yeast and make my infections worse?

This is one of the most common concerns - and we've specifically addressed it. Good Kin uses XOS (xylooligosaccharides), a precision prebiotic that selectively feeds Lactobacillus strains without feeding Candida (yeast). It's like giving your good bacteria a key to the pantry that yeast can't use. Not all prebiotics are selective, which is why we chose this specific one.

Does Good Kin help with BV, yeast infections, and odor?

Yes - because it addresses the root cause of all three. When your vaginal pH is balanced (acidic, around 3.5-4.5) through healthy Lactobacillus dominance:

  • BV-causing bacteria can't thrive
  • Candida (yeast) is kept in check
  • Odor-causing bacteria are naturally suppressed

Good Kin restores the protective bacterial environment that prevents these issues from recurring.

Why oral capsules instead of suppositories?

Research shows that specific vaginal Lactobacillus strains (particularly L. rhamnosus and L. reuteri) travel from your gut to your vagina after oral consumption - it's actually how your vaginal microbiome naturally populates. Oral capsules are:

  • More convenient (take with your morning vitamins)
  • Less messy (no discharge or planning around intimacy)
  • Equally effective for colonization
  • Better for overall gut health as a bonus

Do I have to take this forever?

Not necessarily. Once your microbiome is rebalanced (typically 8-12 weeks), many women maintain their results with occasional use or cycles (like during times of stress, after antibiotics, or around hormonal changes). However, if your estrogen levels remain low (postpartum, perimenopause, menopause), ongoing support may help maintain balance. Think of it like a daily vitamin - supporting your body's needs.

How do I take Good Kin?

Take 2 capsules daily with water, ideally at the same time each day (many women find mornings easiest). You can take it with or without food. Consistency is key for building and maintaining healthy bacterial colonies.

Can I take Good Kin with other medications or supplements?

Good Kin is generally safe to take alongside most medications and supplements. However, if you're on antibiotics, we recommend waiting until you've finished your course, then starting Good Kin to help rebuild what antibiotics destroyed. If you're on immunosuppressive medications or have specific health concerns, please check with your healthcare provider.

Is Good Kin safe during pregnancy or while breastfeeding?

While the strains in Good Kin are generally considered safe, we always recommend consulting with your healthcare provider before starting any new supplement during pregnancy or while breastfeeding. Every pregnancy is unique, and your doctor knows your specific situation best.

What if it doesn't work for me?

We offer a 90-day money-back guarantee because we know results take time and every body is different. If you don't see improvements after giving it a full try, we'll refund you - no hassle. We just ask that you take it consistently for at least 4-6 weeks to give your microbiome time to shift.

What are the ingredients?

Probiotic Complex (6 Billion CFU):

  • L. crispatus
  • L. rhamnosus GR-1
  • L. reuteri RC-14
  • L. gasseri

Prebiotic Support:

  • XOS (Xylooligosaccharides) — 400 mg

Supporting Ingredients:

  • Lactoferrin — 150 mg
  • Vitamin D3 — 1,000 IU

All in a dairy-free, vegetarian capsule. No refrigeration required.

Does it need to be refrigerated?

No! Good Kin uses advanced shelf-stable technology to keep the bacteria viable at room temperature. Store it in a cool, dry place away from direct sunlight. This also makes it perfect for travel.

Ordering & Shipping

How much does shipping cost?

We offer FREE Standard Shipping for all orders over USD$50. For all orders under $50, it is a flat $4.95 shipping cost.

We do also offer an Express Shipping option for $9.95 if you needed the package sooner.

Do you ship internationally?

We currently ship to the below countries:

- United States
- Australia
- United Kingdom
- Canada
- New Zealand

We're working on expanding international shipping and will update our customers as soon as it's available.

How long until the package arrives?

All our products are produced in an FDA-registered facility to ensure the highest quality and safety standards.


Orders ship within 24 hours of being placed, and most customers receive their package within 5–9 business days depending on location.


You'll receive a tracking number via email immediately once your package leaves our facility, so you can follow your order every step of the way.

Can I track my order?

Yes! Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can click the tracking link in your email or visit our website and enter your order number to see real-time updates.

What if I need to change my shipping address?

If you need to update your shipping address, please contact our customer support team at support@goodkin.co as soon as possible. If your order hasn't shipped yet, we can update the address. Once an order has shipped, we unfortunately cannot redirect it, but we can help arrange a reshipment.

What if my package is lost or damaged?

If your package doesn't arrive or arrives damaged, please contact us at support@goodkin.co with your order number and we'll send a replacement right away at no charge.

Returns & Exchanges

Can I return my order if I'm not satisfied?

Yes! We offer a 90-day money-back guarantee. If Good Kin doesn't work for you, contact us within 90 days of purchase and we'll issue a full refund - even if you've used the entire bottle. We want you to feel confident trying Good Kin without risk.

How do I request a refund?

Email support@goodkin.co with your order number and let us know you'd like a refund. We'll process it immediately - no need to return the product.

How long does it take to receive my refund?

Refunds are processed within 2-3 business days and will appear in your account within 5-10 business days depending on your bank.

Billing & Payment

What payment methods do you accept?

We accept:

  • All major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

When will I be charged for my order?

You'll be charged when your order is placed. Our team will then immediately receive your order and work to process and ship it out.

What if there's a problem with my payment?

If your payment doesn't go through (expired card, insufficient funds, etc.), we'll send you an email notification. You can update your payment information in your account or contact support@goodkin.co for assistance.

Customer Support

How can I contact Good Kin customer support?

Email: support@goodkin.co

Response time: Within 24 hours (usually much faster)

We're currently email-only to ensure thoughtful, detailed responses to your questions, but we're working on adding live chat and phone support soon.

What are your customer support hours?

Our team responds to emails Monday through Friday, 9 AM - 6 PM EST. We're closed on weekends and major holidays, but we'll respond to your message first thing on the next business day.

How quickly can I expect a response?

We typically respond within 6-12 hours during business hours, often sooner. If you email us outside business hours or on weekends, you'll hear back first thing the next business day.

What if I have a question not covered here?

Just email us at support@goodkin.co! We're here to help with any questions about our products, ingredients, your order, or anything else related to Good Kin.